We stand behind every seed we sell. This guarantee reflects our confidence in our genetics, because your success is our reputation.
Who qualifies
Meet all three conditions and you’re eligible for a one-time replacement:
- Verified purchaser. You bought directly from Greenpoint Seeds.
- Proper method. You followed our recommended germination procedure. Read the germination guide.
- Claim within 60 days. Your claim is submitted within 60 days of purchase.
What’s covered
- First-time germination failure: eligible for a one-time replacement.
What’s not covered
- Multiple failed batches. Repeat failures point to the germination method, not the seeds.
- Third-party purchases. Seeds must be verified through GreenpointSeeds.com.
- Sale items. Discounted seeds are not eligible for replacement.
- Unrecommended methods. The claim must follow our germination guide.
- Seeds stored over a year. We can’t guarantee viability after extended storage.
- Extreme storage conditions. Heat, cold or humidity exposure voids coverage.
How to claim
Send us three things and we’ll take care of you:
- Proof of purchase: your order confirmation or receipt.
- Germination details: your method, step by step.
- Photos: the failed seeds, where applicable.
Text the shop or email us from the Support page. Include your order number and we move fast.
Greenpoint Seeds reserves the right to modify this policy at any time. Thank you for choosing us for your genetics.