SUPPORT_GRID :: ONLINE // ROUTES: 6 // HUMAN_SLA: <1 BIZ DAY

Contact Greenpoint Seeds

Pick the problem — each route below is the fastest path to a real answer. The assistant and the community never sleep. A human is never more than one business day away.

[ TRACK ]INSTANT · 24/7

Where’s my order?

The assistant pulls live order status and tracking, and can change a shipping address before your pack leaves the vault. No waiting, no hold music.

Works for stock questions and recommendations too.
[ CLAIM ]2-MIN FILING

Germination claim

File it in chat in about two minutes — Gu personally reviews and approves every claim. Backed by our germination guarantee.

Have your order number handy.
[ FIX ]HUMAN · <1 BIZ DAY

Problem with an order

Wrong items, payment trouble, anything with money attached. Email gives you a documented thread and a human answer — usually from Gu himself.

Email [email protected]
Include your order number — it cuts the back-and-forth in half.
[ GROW ]COMMUNITY · 24/7

Grow help & community

Germination technique, environment, strain talk, pheno brags. Hundreds of growers — plus Gu — on around the clock. Drops and announcements land here first.

Join the Discord
Free. No order required. Lurkers welcome.
[ BULK ]HUMAN · <1 BIZ DAY

Wholesale

Volume pricing for shops and licensed grows, straight from the breeder. Tell us who you are and what you move.

Email about wholesale
Or apply online: wholesale application
[ DIRECT ]MON–FRI

Need Gu right now?

Text first — I answer between farm tasks. Calls welcome too. Heads up: for order lookups, the chat is genuinely faster than I am.

Text Gu Call
+1 720 280 9578
CHAT INSTANT DISCORD 24/7 EMAIL <1 BIZ DAY PHONE MON–FRI
// FREQUENTLY_ASKED
Where is my tracking number?
Tracking numbers are emailed automatically when your shipping label is created — check your spam folder. Free Shipping does not include tracking. Carriers can take 24–48 hours to scan a package after pickup.
When do orders ship?
Orders blast off Monday–Friday. Reliably. If you have a tracking number, your order is on the way — allow 24–48 hours for the carrier to update.
Do you accept credit cards?
Yes — Visa, Mastercard, American Express, and Discover, plus crypto and Cash App.
Is shipping discreet?
100%. Plain, nondescript packaging with no logos or seed terminology on the outside. Stealth is the default.
What if my seeds don’t germinate?
We stand behind our genetics. If you followed our germination guide and still had trouble, open the chat and file a claim — it takes about two minutes and Gu reviews every one.
⚠ SECURITY_NOTICE

Our official channels are exactly these: the chat on this site, [email protected], greenpointseeds.com/discord, and the phone number above. We will never DM you first, never ask you to pay off-site, and never ask you to send crypto to a personal wallet. Anyone doing so is an impersonator — report and block.

— Gu 🌿