Official Policy

Germination Guarantee

We stand behind every seed we sell. Our germination guarantee reflects our confidence in our genetics— because your success is our reputation.

Eligibility Requirements

Qualify for Replacement

Meet all three conditions to be eligible for our guarantee

1
Verified Purchaser
You purchased directly from Greenpoint Seeds
2
Proper Method
You followed our recommended germination procedures
3
Claim Within 60 Days
Your claim is submitted within 60 days of purchase

Coverage Scenarios

First-Time Germination Failure

Eligible for one-time replacement

✓ Covered

Multiple Failed Batches

Suggests issues with your germination method

Not Covered

Third-Party Purchases

Must be verified through GreenpointSeeds.com

Not Covered

Sale Items

Discounted seeds not eligible for replacement

Not Covered

Unrecommended Methods

Must follow our germination guide

Not Covered

Seeds Stored Over a Year

Cannot guarantee viability after extended storage

Not Covered

Extreme Storage Conditions

Heat, cold, or humidity exposure voids coverage

Not Covered

How to Claim

What You’ll Need

1
Proof of purchase — order confirmation or receipt
2
Germination details — describe your method step-by-step
3
Photos — document the failed seeds where applicable

Policy Updates: Greenpoint Seeds reserves the right to modify this policy at any time. We appreciate your understanding and thank you for choosing us for your genetics.

Need to Submit a Claim?

Our support team is here to help. Reach out with your details and we’ll take care of you.