Password Reset

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Did you lose or forget your password? We’re here to help!

Simply follow the steps in the tutorial below to reset your password immediately.


Note: Before contacting us by phone or email, please follow the tutorial below to reset your password. It may take an hour or more to reset your password via customer support. This is because our customer support team member must verify your identity and email address, wait for the webmaster to reset your password, and then email you the new password. You will then have to change the new password yourself after you log back in. Resetting your password using the tutorial below will take less than 2 minutes.


STEP 1

Click on the “Login/Register” button at the upper right of the home screen.

Click the Login/Register link
Click the Login/Register link

STEP 2

Click the “Lost Your Password” button on the login screen.

Click "Lost Your Password"
Click “Lost Your Password”

STEP 3

Type your username or password into the “Username or Email” box and click the “Reset Password” button. You will now be emailed a link to reset your password. It may take several minutes to be delivered to your inbox. If you are unable to find the email, try checking your spam folder. Please wait at least ten minutes before attempting to reset your password again.

Password Reset Link Sent
Password Reset Link Sent

STEP 4

Open the email and click on the password reset link.

Click Password Reset Email Link
Click Password Reset Email Link

STEP 5

Choose a new password and enter it into the “New Password” box. Re-enter the same password in the “Re-enter New Password” box and then click the “Save” button.

Enter New Password
Enter New Password

STEP 6

You will then be redirected to the Login page. Enter your username or email address into the “Username or Email address” box and enter your new password into the “Password” box. Check the “I’m Not a Robot” box, and then click the “Log In” button to log in to your account.

Login With New Password
Login With New Password

DONE!

If you are unable to reset your password by following the steps in this tutorial, please feel free to call or text our customer support team member at +1-970-625-5769. You can also reach us via email at [email protected]. For more information, please visit our Contact Us page.